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Insights and industry news.

Monetising customer journey touchpoints
Retail Development

Monetising customer journey touchpoints

Touchpoints are essential to understanding your customer’s journey (if you’re ready, here’s a complete guide to customer journey mapping). 66 % of companies now compete primarily

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Marketers are embracing hyper-personalisation
Retail Development

Marketers are embracing hyper-personalisation

Hyper-personalisation is the practical way to leverage AI. Marketers are embracing hyper-personalisation. While many companies are still struggling to understand how artificial intelligence (AI) will

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