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Insights and industry news.

Individualisation the new personalisation
Ecommerce Masterclass

Individualisation the new personalisation

What exactly is individualisation? How does it differ from personalisation? And why should it matter to your organisation? Advertising frequently focuses on specific target audiences –

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Hyper-Personalisation trials and tribulations
Ecommerce Masterclass

Hyper-Personalisation trials and tribulations

A practical standard for evaluating hyper-personalisation Many products use the term hyper-personalisation while still relying on segments, fixed rules or collaborative averages. Retailers should ask

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Essential ecommerce statistics to know
Ecommerce Masterclass

Essential ecommerce statistics to know

What this means for ecommerce retailers Benchmarks help frame opportunity, but investment decisions should be tied to first-party customer behaviour and attributable incremental turnover. SwiftERM

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